Privacy & Cookies
Last updated: October 1, 2026
Evergreen Steam Co. (“we,” “us,” or “our”) respects your privacy. This Privacy & Cookies Policy explains how we collect, use, store, and share personal information when you visit evergreensteamco.com, make a purchase, create a customer account, contact us, join our mailing list, submit a form, or otherwise interact with Evergreen Steam Co.
Information We Collect
Depending on how you interact with us, we may collect information such as:
Name
Email address
Phone number, if provided
Shipping and billing address
Order and transaction information
Customer account information
Information you provide through forms, inquiries, promotions, or other communications
Website usage and device information collected through cookies and similar technologies
Payment information is processed securely by our payment service providers. Evergreen Steam Co. does not directly store complete credit card information.
Customer Accounts
If you choose to create a customer account, information associated with your account may include your name, email address, contact information, shipping and billing details, and order history. Customer accounts are provided through our website platform, Squarespace, and are intended to make ordering and managing your purchases easier.
You are responsible for keeping your account login information secure. If you believe your account has been accessed without your permission, please contact support@evergreensteamco.com.
If you would like to close your customer account or request deletion of personal information associated with it, contact support@evergreensteamco.com. Certain information, including order and transaction records, may need to be retained for legal, tax, accounting, or other legitimate business purposes.
How We Use Your Information
We may use your information to:
Process, fulfill, and ship orders
Provide local pickup
Communicate with you about your order
Create and maintain customer accounts
Respond to questions and provide customer support
Address damaged, incorrect, or other order-related issues
Manage corporate, event, wholesale, retail, or partnership inquiries
Improve our website, products, services, and customer experience
Prevent fraud and address security concerns
Comply with legal, accounting, tax, and regulatory requirements
Send marketing communications where permitted by applicable law
Email Marketing
If you subscribe to our mailing list or otherwise consent to receive marketing communications, we may send occasional emails about new products, seasonal collections, promotions, restocks, events, and Evergreen Steam Co. updates.
You may unsubscribe at any time using the unsubscribe link included in our marketing emails.
Unsubscribing from marketing emails will not prevent us from sending transactional communications relating to an order, customer service request, customer account, or other necessary business communication.
Cookies & Website Technologies
Our website uses cookies and similar technologies to operate the site, remember preferences, support customer accounts, understand how visitors use the website, improve performance, support ecommerce functionality, and measure marketing effectiveness.
Some cookies are necessary for the website to function. Non-essential cookies, including certain analytics or marketing cookies, are restricted until consent is provided where applicable.
Visitors can use our cookie banner to accept all cookies, decline non-essential cookies, or manage individual cookie preferences. Cookie preferences can also be changed later using the Cookie Preferences control available on our website.
Disabling certain cookies may affect how some website features function.
How We Share Information
We may share personal information with service providers when reasonably necessary to operate Evergreen Steam Co., including:
Website and ecommerce providers, including Squarespace
Payment processors
Shipping, postal, courier, and fulfillment providers
Email marketing providers
Analytics and website technology providers
Professional, accounting, or business service providers
Other providers that help us operate our business
We may also disclose information when required by law, legal process, or government authority; when necessary to prevent fraud or protect our rights and security; or in connection with a sale, transfer, or reorganization of the business where permitted by law.
We do not sell your personal information.
Third-Party Platforms
Evergreen Steam Co. may also sell products or interact with customers through third-party platforms, including Etsy and social media platforms. Information provided through those services may also be subject to the privacy policies and terms of the applicable platform.
Data Retention
We retain personal information only for as long as reasonably necessary to provide our services and fulfill the purposes described in this policy, including meeting legal, tax, accounting, and regulatory obligations, resolving disputes, and maintaining appropriate business records.
Marketing information may be retained until you unsubscribe or request its deletion, subject to information we may need to retain to document and honour your request.
Information associated with a customer account may be retained while the account remains active and as otherwise reasonably necessary for the purposes described in this policy or to meet applicable legal and record-retention requirements.
International Processing
Some of our service providers may process or store information outside your province, state, or country, including in Canada and the United States.
Information processed in another jurisdiction may be subject to the laws of that jurisdiction.
Your Privacy Rights & Choices
Depending on where you live and applicable law, you may have the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Withdraw consent or object to certain uses of your information
Manage certain cookie preferences
Unsubscribe from marketing communications
These rights may be subject to legal exceptions and record-retention requirements.
To make a privacy request, contact info@evergreensteamco.com.
Children’s Privacy
Our website and online store are not directed to children, and we do not knowingly collect personal information from children through the website.
Security
We use reasonable administrative, technical, and organizational measures, together with the security features provided by our website, ecommerce, payment, and other service providers, to help protect personal information.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Changes to This Policy
We may update this Privacy & Cookies Policy from time to time to reflect changes to our website, business practices, services, or legal requirements. The date at the top of this page indicates when the policy was last updated.
Contact
For questions, concerns, or requests regarding this Privacy & Cookies Policy, contact:
Evergreen Steam Co.
Email: info@evergreensteamco.com