Shipping & Delivery

We currently ship throughout Canada and the United States. Shipping rates and available options are calculated at checkout based on your order and shipping address.

Order Processing

Most orders are prepared and shipped within 2 to 4 business days. During busy periods, holidays or for larger orders, processing may take a little longer.

Once your order has shipped, you’ll receive a shipping confirmation with tracking information when available.

Shipping Within Canada

We ship orders across Canada. Available shipping options and rates are shown at checkout.

Shipping to the United States

We ship to addresses within the United States. Available shipping options and rates are shown at checkout.

Please allow additional time for U.S. deliveries due to border processing. Packages may occasionally be selected for customs inspection, which can result in delays outside of our control.

Customs and duties are included for U.S. orders. In the unlikely event that an order results in unusually high customs or import charges, we’ll contact you before proceeding.

Outside Canada & the United States?

If you’re itching to get your hands on Evergreen Steam Co. outside Canada or the U.S., we’d love to see what we can do. Fill out our Contact Us form and let us know where you’re located and what you’d like to order.

We may be able to arrange shipping to your area. Additional shipping, customs, duties and import fees may apply.

Free Local Pickup

Free local pickup is available for online orders at select locations.

Mississauga, Port Credit
Maker Market Collective
113 Lakeshore Rd E
Mississauga, ON L5G 4H8

Toronto, The Junction
Maker’s Market
3069 Dundas Street West
Toronto, ON M6P 1Z5

Select your preferred pickup location at checkout. Pickup instructions will be provided once your order is ready.

Please wait until you receive confirmation that your order is ready before heading to the pickup location.

Shipping Delays

Once an order has been transferred to the shipping carrier, delivery times are outside of our direct control. Weather, holidays, customs and carrier delays may affect delivery.

Incorrect Shipping Addresses

Please double-check your shipping address before submitting your order. If you notice an error, contact us as soon as possible at support@evergreensteamco.com.

We’ll do our best to help before the order ships, but we cannot guarantee changes once an order has been processed or transferred to the carrier.

Lost or Damaged Orders

If your order arrives damaged or you believe it has been lost in transit, please contact us at support@evergreensteamco.com with your order number and details of the issue.

For damaged orders, please contact us within 10 days of delivery and include photos of the package and affected items so we can review what happened and help with next steps.